HIBI Caps ordered independently of other group buy items have shipped - 1/21/23
A discrepancy was found with the Novelty Enter key included in the base kit.
This is currently under investigation by GMK.
We will be posting updates as they come through shortly - 11/1/23
We had a follow-up video meeting with GMK to discuss an issue with the Classic Beige project. It was noted that the novelty enter key included within the base kit was not correctly produced accurately to the sales renders for the project.
GMK is presently remaking these keys in a dedicated priority manufacturing queue and shipping them to vendors shortly. We will be shipping completed sets to customers with the fix kit included at the same time once they have been completed.
We understand further delays are upsetting and we do apologize for the inconvenience
We expect an update from GMK on the quick lead time soon - 11/7/23
Fix kits are expected to finish production in 4-6 weeks - 12/9/23
GMK has let us know the fix kits will begin shipping to global vendors in 1-3 weeks - 1/23/24
We are still waiting for everything to arrive to us, please use this time to make address changes - 2/21/24
This is a combined shipment with Jamón 2 and Nightshade with the vessel estimated to arrive at the port at the end of February/ beginning of March 2024.
Received notification that vessel has arrived. - 03/01/24
A single box of Jamón 2 fix kits arrived, other boxes of fix kits are remaining to be delivered in addition to our full shipment. - 03/19/24
Requested update from the courier regarding the pickup of the remainder of the shipment - 03/22/24
We're informed that slight delays are not uncommon due to items being separated resulting in more than one shipment - 03/26/24
We reached out requesting escalation into this matter after items have not been picked up by ground service - 03/29/24
Reached out requesting escalation again, and acknowledgment was received. - 04/01/24
Followed up on escalation request, seeking further information. - 04/05/24
Received assurance of investigation into the delay. - 04/08/24
Notified of unforeseen logistical issues causing delay. - 04/15/24
Was able to make contact with higher management/different department for assistance. - 04/19/24
Assured by higher management of priority on the matter. - 04/25/24
Received update that items were mistakenly moved to another intermediary area, efforts underway to locate them. - 04/30/24
Informed that items have been located but require sorting and processing before shipment. - 05/06/24
Received update from courier that sorting and processing of items are ongoing, shipment update expected soon. - 05/10/24
Currently awaiting confirmation of shipment schedule. - 05/14/24
Relentless teeth-pulling attempts at grasping for updates that are consistently met with crickets and/or short attitudes, representatives re-assigned to us regularly that have to play conversational catch-up. - 5/28/24
Courier confirmed that items are still being processed and a new shipment schedule will be provided soon. - 06/05/24
Courier informed us of another minor delay due to transport issues within their network. - 06/17/24
We have received confirmation that the items are being prepped for dispatch to our location. In the meantime, we will proceed with shipping out accessory items that were ordered independently of the keycaps. Please look out for our last call email. - 6/19/24